Refund policy
Returns & Refund Policy
Thank you for shopping at StayWeirdClothing. We want you to love your purchase, but if you are not completely satisfied, we’re here to help.
1. Returns Window
You have [14] days from the date you receive your order to return any items for a refund. To be eligible for a return, your item must be unworn, unwashed, and in the same condition that you received it, with all original tags attached.
2. How to Start a Return
To initiate a return, please follow these steps:
- Email us at [info@stayweird-clothing.com] with your order number and the reason for the return.
- Pack your items securely in the original packaging (where possible).
- We will provide you with a shipping label.
- Mail your return to: [The address we provide you].
3. Refunds
Once we receive and inspect your return, we will send you an email notification. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5-10] working days.
4. Return Shipping Costs
- You will be responsible for paying the shipping cost of £2.99 which will be deducted from your refund amount.
5. Faulty or Damaged Items
If you receive a faulty or damaged item, please contact us immediately at [info@stayweird-clothing.com] with photos of the fault. We will arrange a replacement or a full refund, including any delivery charges incurred.
6. Exchanges
We only replace items if they are defective or damaged. If you need a different size or colour, please return your original item for a refund and place a new order through our website.